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Professional project, quote, order issue, or request for information? Contact us, our team is here to help.
Les questions fréquentes
Retrouvez ici toutes les informations essentielles concernant vos commandes,
paiements, livraisons, retours et remboursements.
Is your site secure?
Yes, all payments made on our site are secure, and your data is encrypted and protected to ensure the confidentiality of your personal and banking information.
What are the delivery times?
Your order is prepared and carefully packed within 5 business days, then shipped within 5 to 10 business days depending on the destination and logistical conditions. Each step is carried out with care so that your order reaches you in the best possible condition.
What is your return policy?
You have a period of 14 days after receiving your order to request a return. Returns are entirely possible to our address, with return shipping costs remaining the responsibility of the customer. Before sending anything, please contact us directly to obtain the address and necessary information.
How can I track my order?
As soon as your order is shipped, you will receive a tracking email allowing you to follow the progress of your package. Please also remember to check your junk mail (spam) folder if you do not find this email in your inbox.
How do I cancel my order?
Once your order has been confirmed, you have a 5-hour window to request its cancellation; please contact us directly.
After this period, as your order will already be in the processing stage, we will unfortunately no longer be able to cancel it.
How do I return a product?
You have a period of 14 days after receiving your order to request a return. Returns are perfectly possible to our address, with return shipping costs remaining the responsibility of the customer. Before sending anything, please contact us to obtain the address and necessary information.
I have not received any email after my order, what should I do?
First, check your junk or spam folders. If you still cannot find an email from us, please contact us so that we can check your order.
Is it possible to order rattan furniture in large quantities?
Yes, we can review your bulk orders based on the selected references and the needs of your project. Contact us at maison@decoration-rotin.com.
Besoin d'aide supplémentaire ?
Contactez-nous
Vous êtes professionnel et souhaitez commander plusieurs quantités ? Notre équipe vous accompagne dans votre projet ; pour toute commande en cours, merci de nous contacter uniquement en cas d’erreur ou de non-livraison après 30 jours ouvrés.